Q: Are Venus Lenses safe to use?

A: Absolutely. Venus Lenses meet the highest safety standards:

• CE & ISO 13485 certified (third-party verified)
• Manufactured in South Korea under strict quality controls.
• Rigorously tested for biocompatibility and oxygen permeability

Q: How long can I wear Venus Lenses?
A: Each pair is designed for 12 months of use with proper care. Always follow the recommended cleaning routine.

Q: Can I wear color contact lenses with glasses?
A: Yes, you can enhance your eye color with color contact lenses, even if you wear glasses.

Q: How many hours daily can I wear Venus lenses?

A: For optimal eye health and lens performance:

• Daily Wear Only: Designed for up to 15 hours of continuous wear
• Never Sleep In Them: Must be removed before sleeping/napping

• Mandatory Nightly Care:

1- Remove and clean lenses each night using approved contact lens solution

2- Store in a fresh disinfecting solution

• Replacement Schedule:

1. Replace our colored lenses every 6-12 months.
2. Always follow your optometrist's specific recommendations.

• Between Uses:

1-Ensure proper:

• Cleaning
• Disinfection
• Storage in a sterile case with fresh solution

Q: Do you offer prescription lenses?
A: We currently specialize in non-prescription (plano) colored lenses
variants will launch soon – Stay updated with our announcements!

Q: Who should not wear contact lenses?
A: You should not wear contacts if you:

• Have an eye infection or inflammation (redness and swelling)
• Have an eye disease, eye injury or dryness that interferes with contact lens wear
• Have a systemic disease that may be affected by, or could impact, contact lens wear
• Have certain types of allergic conditions
• Are using certain medications, such as some eye medications

Q: What payment methods do you accept?
A: We accept secure payments via:

• Paystack (cards, bank transfers, USSD)

Q: Is my payment secure?
A: Absolutely. All Payments are PCI-DSS secured – we never store your card details.

Q: Can I cancel my order?
A: Yes, you can cancel your order as long as it hasn’t been shipped yet.
If your order is still processing, please contact us as soon as possible and we’ll assist you with the cancellation.

Q: How long does delivery take?
A:

• Lagos: 24 hours (most of the time faster)
• Other states: 3–5 business days

Q: How do I track my order?
A: Tracking numbers are sent via E-Mail once shipped.

Q: Can I return opened lenses?
A: Unless damaged, for hygiene reasons, we only accept unopened, unused items within 7 days of delivery.

See full policy.

Q: What should I do if my Venus contact lenses arrive damaged or defective?
A: If your order arrives damaged or defective, please report it to us within 48 hours of delivery. Kindly send us a clear photo of the damaged product and your order details. Once verified, we will arrange a replacement or resolve the issue promptly.


Q: How long do refunds take?
A: Approved refunds are processed within 7-15 business days via your original payment
method.

Q: How do I clean/store my lenses?
A:

• Use only contact lens solution (never water)
• Store in a clean case; replace solution daily
• Detailed care guide in our Blog

Q: What if my eyes get irritated?
A:

• Remove lenses immediately
• Consult an optometrist

More tips: Blog: "Contact Lens Safety"

Q: Do you offer wholesale pricing?
A: Yes! Email info@venusng.shop for bulk order inquiries (20+ pairs).

Contact our support team via:

✉️ Email: info@venusng.shop

📞 Phone: +234 912 648 9991

⏰ Working Hours: Mon–Fri: 9AM–5PM WAT

Sat: 9AM-2PM WAT